Big thanks and appreciation to my service advisor David and technician Matt! This place continues to win over my business. I've ended up bringing 4 different vehicles to them over the years, and every time is kind, quick, professional, and courteous. I made the mistake of waiting until 2 days before a snowstorm to make an appointment to get my seasonal winter tire change done, and I figured it would be impossible to get in for in time. G&C was able to fit me in early the next day! As soon as I had dropped it off (which was contact-less and secure), I get a text from them within an hour with a detailed multi-point inspection report (with pictures!) of the condition of various aspects of my car (with a traffic light like red/yellow/green status indication for condition). There was another issue found when doing the tire changeover, and they were honest about the issue and the fix (and included pictures in the detailed report). They were able to do the fix and I got the car back right as the snow started to fall. Could not have been more perfect timing. Payment was over the phone and picked up the key from an ATM like vending machine outside the front door (they send a code via text to retrieve the key). They certainly have their whole COVID response plan ironed out perfectly. These people genuinely care about the safety for both you and your car and are always the epitome of perfect customer service. Every company should strive to have this level of customer care! I will continue to spread the word about this amazing local business every chance I get.
- Manassas Location